At TEACH we are committed to protecting and respecting the privacy of our clients and website users. This Privacy Notice explains when and why we collect personal information about our clients who visit our website and interact with TEACH via telephone, email and any form of correspondence. It covers how we use information and how we keep it secure.
Any questions regarding this Notice and our privacy practices should be sent by email to firstname.lastname@example.org. Alternatively you can telephone 020 8720 6635.
- Who are we?
- How do we collect information?
- What type of information do we collect?
- How is the information used?
- Who has access to the information?
- Access to your information and corrections
- Data security
- Data retention
- Privacy review
Who are we?
We are TEACH and we provide Training and Education Around Child Health to all staff in schools, colleges and childcare settings. Training is delivered by highly experienced Registered Nurses and all our courses represent best clinical practice established on up-to-date research.
How do we collect information?
We obtain information about clients and users when they email, telephone or correspond with TEACH, for example when they contact us about our training courses; and from course registers and evaluation forms collected at training sessions.
We also obtain information from School Mailings, an Education Marketing company to market our courses. We process this information for the purpose of communicating with schools. In all communications using this information we identify who we are and provide our contact details as in line with guidance from the Information Commissioner’s Office.
What type of information do we collect?
The personal information we collect might include name, address and email address. If a client purchases a training course online we do not hold their credit/debit card information. That information is collected by our third party payment processors, who specialise in online capture and processing of credit/debit card transactions. Our payment processors are fully GDPR compliant.
Communication data that includes any communication that clients send us whether that be through the contact form on our website, through email, social media posting or any communication that clients and users send us. We process this data for the purposes of communicating with you. Our lawful ground for this processing is our legitimate interest which in this case is to reply to communications sent to us and to keep records.
Customer Data that includes data relating to the purchase of services such as the client’s name, billing address, email address, phone number, contact details, purchase details and card details.. We process this data to supply services the client has purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between us and the client/or taking steps at the client’s request to enter into such a contract.
How is the information used?
We may use this data to:
- Process orders that a client has submitted
- Carry out obligations arising from contract entered into by a client and us
- Seek client views or comments on the service we provide
- Notify clients of changes of our service
- Send clients and users information that may be of interest to them.
Who has access to the information?
We will not sell or rent client information to third parties.
We will not share client information with third parties for marketing purposes.
Access to your information and corrections
Clients and users have the right to request a copy of the information we hold. If you would like a copy of some or all of your personal information please email us at email@example.com.
We want to make sure that all the information we hold is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We have put in place security measures to prevent client data from being accidentally lost, used, altered, disclosed or accessed without authorisation.
All electronic data is encrypted and protected. All paper data is locked in a secure cabinet and protected.
We will only retain data for as long as necessary to fulfil the purposes we collect it for, including the purposes of satisfying any legal, accounting or reporting requirements.
For tax purposes the law requires us to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they stop being customers.
We keep this Notice under regular review. This notice was last updated in May 2018.